DESCRIPTION :
Monitoring, analyzing, and interpreting the results of market research in the automotive sector, particularly surveys on customer satisfaction in service and sales, in order to provide operational and consulting support to the Customer Experience department for the service and sales areas. Knowledge of Customer Journey concepts and Sales Processes., * Preparation of reports and ad hoc analyses on Customer Experience topics
* Creation of PowerPoint presentations on Customer Experience topics
* Design, management, and delivery of virtual coaching sessions to deepen topics related to Customer Experience in sales and service, conducted through webinars dedicated to Customer Experience Managers, Sales Managers, and Service Managers
* When needed, support activities for the Sales and Service Organizational Network for the implementation of new projects and tools
* When needed, development and delivery of training modules to the internal Field team and the Sales and Service Organizational Network on Customer Experience topics
* When needed, classroom behavioral training on soft skills (Customer Orientation, Customer Relationship Management, Customer Satisfaction)
* When needed, potential analysis and gap analysis for sales and after-sales roles (Customer Manager and Service Manager)
* Data monitoring, preparation of reports, and feedback on results related to various KPIs indicated by the Brand
Code d'emploi : Coach (h/f)
Domaine professionnel actuel : Entraîneurs et Coachs
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Contrôle des Données, Portails Web, Office Suite, Microsoft PowerPoint, Anglais, Capacité d'Analyse, Prise de Parole en Publique, Sens du Service, Esprit d'Équipe, Implication et Investissement, Motivation Personnelle, Écoute Active, Industrie Automobile, Gestion de la Relation Client, Expérience Client, Activités de Conseil, Satisfaction Client, Etudes de Terrain, Vente, Analyse d'Écarts, Webconférence, Étude de Marché, Processus de Vente, Gestion de la Formation, Enquêtes, Capacités de Démonstration, Marque (Branding), Coaching
Type d'annonceur : Employeur direct