DESCRIPTION :
1. Customer Support and Claims Management
Manage and resolve customer claims: Serve as the primary contact for technical complaints, assessing claims, coordinating with internal teams for timely solutions, and, where needed, providing on-site technical assistance and troubleshooting for key customer accounts.
Customer presentation support: Join the sales team in customer meetings, offering technical insights and demonstrating a deep understanding of PV solutions to build customer confidence in our products.
2. Technical Project Solutions and Proposal Development
Develop and customize project solutions: Collaborate with sales and engineering teams to create tailored PV module solutions for specific client projects, ensuring technical feasibility and alignment with client needs. Customize project solutions based on on-site evaluations and specific environmental conditions.
Review and validate technical documents: Ensure accuracy and relevance of technical documentation, including installation manuals, product specifications, and data sheets.
3. Certification Coordination and Quality Assurance
Coordinate product certifications: Work closely with certification bodies to obtain and maintain relevant PV module certifications, ensuring compliance with industry standards.
Involve in supplier audit and qualification: Participate in the audit and qualification process for new suppliers, evaluating quality, reliability, and alignment with company standards.
4. Technical Support and Product Development
Provide technical support: Offer ongoing technical support to the sales and business development teams, responding to technical inquiries and guiding clients on product applications. Deliver training sessions for clients on PV module installation, maintenance, and troubleshooting.
Product feedback for R&D: Act as a bridge between customers and R&D by providing real-world feedback to support ongoing product improvement and innovation, ensuring that customer insights and field experiences inform the development process.
5. Marketing, Events, and Industry Networking
Attend industry fairs and exhibitions: Represent the company at trade shows and industry events, showcasing products, networking with industry professionals, and gathering market insights to inform internal strategy.
Conduct technology intelligence: Stay updated on industry advancements and competitor offerings to provide relevant insights to internal teams and adjust strategic direction as needed.
Collaboration and Communication
Cross-departmental coordination: Facilitate communication with R&D, production, and sales teams to support customer needs, drive product improvements, and ensure cohesive and efficient workflows.
Code d'emploi : Technicien de Maintenance Terrain (h/f)
Domaine professionnel actuel : Techniciens d'Installation et de Maintenance en Équipements Industriels
Niveau de formation : Bac+5
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Feuilles de Données, Chinois, Anglais, Français, Adaptabilité, Sens de la Communication, Résolution de Problèmes, Réseautage, Sens du Service, Sens de l'Organisation, Fiabilité, Minutie ou Attention aux Détails, Esprit d'Équipe, Assistance et Support Technique, Génie Electrique, Réalisation d'Audits, Développement Commercial, Gestion de la Relation Client, Gestion Stratégique, Traitement des Demandes d'Indemnisation, Planification de la Demande Client, Connaissances des Attentes Clients, Planification de Projets, Organisation d'Événements, Vente, Énergies Renouvelables, Marketing, Génie Industriel, Génie Mécanique, Maintenance et Dépannage, Étude de Marché, Gestion de Projet, Solaire Photovoltaïque, Conception de Produits, Gestion de la Qualité, Recherche et Développement, Écriture de Documentation, Rédaction de Dossiers Techniques, Documentation Technique, Workflows, Manuels d'Instruction, Capacités de Démonstration, Support Client
Type d'annonceur : Employeur direct