DESCRIPTION :
The Wholesale Parts Coach is responsible for driving measurable growth in dealer wholesale parts sales and market share, with a primary focus on Hyundai dealerships in California. This role uses a technology-agnostic, data-driven coaching model to strengthen dealer relationships with independent repair facilities and body shops, optimize parts operations, and build sustainable processes that improve wholesale performance., 1. Dealer Engagement & Coaching
· Serve as the dedicated Wholesale Coach for participating Hyundai dealers, primarily in California.
· Conduct onsite and virtual coaching sessions with dealer parts and fixed operations teams.
· Build and strengthen dealer relationships with independent repair shops, collision centers, and other trade customers.
· Use a structured coaching model (e.g., Listen, Observe, Offer, Practice) to identify opportunities and drive behavioral change.
2. Assessment & Action Planning
Perform initial and periodic assessments of dealer wholesale readiness, including:
· Parts operations processes
· Pricing strategies
· Inventory levels and mix
· Ordering and fulfillment processes
· Delivery logistics and service levels
· Customer engagement and retention practices
· Develop tailored action plans for each dealer with clear priorities, timelines, ownership, and expected outcomes.
· Collaborate with dealer leadership and parts managers to gain alignment and commitment to action plans.
3. Performance Management & Reporting
· Track and analyze wholesale parts KPIs and trends (e.g., sales volume, lines per RO, fill rate, order frequency, active wholesale accounts).
· Monitor progress against action plans and adjust strategies as needed.
· Prepare and deliver monthly status reports on coaching activities, dealer engagement, and KPI progress.
· Prepare and deliver dealer assessment summaries and recommended initiatives.
· Provide insight-based recommendations to improve wholesale performance, customer satisfaction, and operational efficiency.
4. Program Coordination & Stakeholder Alignment
· Coordinate dealer visit cadence and engagement plans in alignment with HMA field leadership and program management.
· Participate in internal updates and monthly governance or steering meetings as required.
· Document business rules, best practices, and repeatable processes to support scalability and sustainability of the program.
· Maintain technology-agnostic practices that integrate effectively with a variety of dealer DMS and CRM systems, as directed by Hyundai Motor America (HMA).
5. Continuous Improvement
· Identify common barriers, risks, and issues across dealers and propose program-level improvements.
· Share success stories, case studies, and best practices with HMA stakeholders and other dealers as appropriate.
· Stay current on wholesale parts market trends, competitive practices, and independent repairer expectations.
Code d'emploi : Acheteur en Commerce de Gros (h/f)
Domaine professionnel actuel : Acheteurs
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Microsoft Excel, Office Suite, Microsoft PowerPoint, Anglais, Espagnol, Coréen, Adaptabilité, Capacité d'Analyse, Sens de la Communication, Leadership, Compétences Interpersonnelles, Résolution de Problèmes, Réseautage, Attitude Professionnelle, Sens du Service, Sens de l'Organisation, Axé sur le Succès, Motivation Personnelle, Thérapie Comportementale, Systèmes de Gestion de Règles Métier, Gestion de la Relation Client, Efficacité Commerciale, Amélioration des Processus d'Affaires, Activités de Conseil, Satisfaction Client, Gestion de la Communication Clients, Gestion de la Performance, Rétention des Employés, Vente, Gouvernance, Scalabilité, Parts de Marché, Tendance de Marché, Stratégie Tarifaire, Gestion de Programme, Coaching de Vie, Analyse de Risques, Gestion des Parties Prenantes, Inventaire et Contrôle du Stock, Durabilité, Objectifs Commerciaux, Commerce de Gros, Réalisation d'Évaluations, Capacités de Démonstration, Études de Cas, Coaching, Opérations Logistiques, Entretien et Mécanique Automobile, Rapports KPI
Type d'annonceur : Employeur direct