DESCRIPTION :
At MSX you'll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience. As a Dealership Operations Specialist, you'll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.
Make a Difference
As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, achieve sales objectives and resolve warranty issues.
This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed.
What You'll Do
* Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals.
* Have a Consumer Mindset: Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
* Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership's digital presence, against OEM brand direction, current market trends and dealership's customer needs to identify business opportunities.
* Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
* Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer's sales, retention and revenue priorities
Code d'emploi : Analyste en Recherche Opérationnelle (h/f)
Domaine professionnel actuel : Conseillers et Analystes de Management
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Microsoft Word, Microsoft Excel, Ms Outlook, Gestion des Données Clients, Ms Office, Microsoft PowerPoint, Capacité d'Analyse, Sens de la Communication, Résolution de Problèmes, Polyvalence, Esprit Visionnaire, Convivialité, Optimisme, Enthousiasme, Sens de l'Organisation, Axé sur le Succès, Stabilité Émmotionnelle, Motivation Personnelle, Écoute Active, Enseignement, Industrie Automobile, Gestion de la Relation Client, Amélioration des Processus d'Affaires, Expérience Client, Service Client, Planification de la Demande Client, Programmes de Fidélisation, Fidélisation des Clients, Systèmes de Gestion des Réseaux de Distribution, Rétention des Employés, Vente, Tendance de Marché, Merchandising (Facing et Enfacage), Inventaire et Contrôle du Stock, Objectifs Commerciaux, Gestion du Temps, Capacités de Démonstration, Marque (Branding), Métrique, Technologie Savvy, Entretien et Mécanique Automobile
Type d'annonceur : Employeur direct