DESCRIPTION :
The Fleet Flying Doctor (Fleet Technical Delegate) provides on-site and remote advanced technical support for fleet customers, with a focus on accelerating vehicle repair and maximizing fleet uptime.
As part of the Technical Assistance process, the role intervenes on complex incidents that cannot be resolved by Level 1 or Level 2 technical support, performing in-depth diagnostic activities, failure investigation, root cause analysis and repair on electric and internal combustion vehicles.
Working in close collaboration with Technical Assistance teams, Engineering, Quality and the Fleet organization, the Fleet Flying Doctor ensures that vehicles are repaired in the shortest possible time and at the lowest possible cost, directly contributing to customer satisfaction and aftersales service quality for key fleet accounts.
Key activities and responsibilities
* Act as the escalation point for complex technical incidents on fleet vehicles, following handover from Level 1 and Level 2 Technical Assistance.
* Perform on-site interventions at dealerships, fleet customer sites and automotive manufacturer locations to diagnose and resolve complex technical issues.
* Carry out advanced diagnostic activities, including failure investigation, root cause analysis, and implementation of robust repair solutions (including software updates, field actions and high-voltage battery repairs where applicable).
* Use automotive manufacturer tools and systems (e.g. PAMIR and related ticketing systems) to ensure full traceability of each case, respecting defined technical assistance lead times and service levels.
* Prepare clear and structured mission reports after each intervention, providing input for Customer Incident Reports (CIR / CIR-A) and contributing to continuous product and process improvement.
* Coordinate with Technical Assistance Levels 1 and 2, Country Technical Coordinators, Vehicle/Commodity Coordinators and Engineering/Quality teams to share technical findings and agree corrective actions.
* Support the definition and deployment of technical solutions impacting multiple vehicles, ensuring alignment with central technical guidelines and aftersales policies.
* Provide technical feedback on recurrent or systemic issues affecting fleet vehicles and support the preparation of technical bulletins or internal documentation when required.
* Promote the correct use of diagnostic tools, wiring diagrams and technical documentation within the network, acting as a technical reference for fleet topics.
* Work closely with the SSDS Fleet Manager and local aftersales teams to prioritize missions according to customer impact, fleet contractual commitments and safety requirements.
* Contribute to the reduction of vehicle downtime, workshop re-visits and warranty costs by delivering high-quality, first-time-fix interventions.
Code d'emploi : Médecin du Travail (h/f)
Domaine professionnel actuel : Médecins
Niveau de formation : Bac+5
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Programmation Informatique, Uptime, Ms Office, Systèmes de Gestion des Données Techniques, Outils de Diagnostic, Anglais, Adaptabilité, Capacité d'Analyse, Sens de la Communication, Résolution de Problèmes, Sens de l'Organisation, Axé sur le Succès, Esprit d'Équipe, Motivation Personnelle, Recherche, SAV (Service après Vente), Propulsion, Assistance et Support Technique, Electronique Automobile, Industrie Automobile, Amélioration des Processus d'Affaires, Actions Correctives et Préventives (Capa), Moteurs à Combustion Interne, Châssis, Service Client, Gestion de Contrat, Satisfaction Client, Schémas Électriques, Électronique, Détection et Isolement de Défaut, Gestion des Incidents, Documentation Interne, Diagnostic Embarqué, Maintenance et Dépannage, Apprentissage Rapide, Qualité du Service, Efficacité Fiscale, Documentation Technique, Référence Technique, Télématique, Analyse des Causes Principales (Root Cause Analysis), Marque (Branding), Systèmes Électroniques, Conduite de Véhicule Léger, Applications des Règles et Consignes de Sécurité, Réalisation de Diagnostiques
Type d'annonceur : Employeur direct