DESCRIPTION :
(a) Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-3 years' experience in Windows Desktop support.
ii. Position Responsibilities and Functions
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Code d'emploi : Expert Support Technique (h/f)
Domaine professionnel actuel : Employés Support Informatique et Bureautique
Niveau de formation : Bac+3
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Microsoft Windows, Active Directory, Logiciels Antivirus, Apple IOS, Apple Mac Systèmes, Applications Logicielles, Suite Logicielle, Informatique de Bureau, Logiciel de Gestion des Services d'Assistance, Jabber, Ms Office, Connexions aux Réseaux, Remote Desktop Services, Dispositif Intelligent, Bureau Windows, Outils de Diagnostic, Technologies Informatiques, Extreme Programming, Laptops, Système d'Opérations, Network Server, Français, Adaptabilité, Capacité d'Analyse, Sens de la Communication, Résolution de Problèmes, Polyvalence, Réseautage, Esprit d'Équipe, Assistance et Support Technique, Assemblage et Installation, Télécommunications, Service Client, Cryptographie, Support Desktop, Gestion de Terminaux Mobiles, Soutien d'Urgence, Analyse des Défaillances, Help Desk, Maintenance et Dépannage, Actions de Maintenance Préventive, Impression et Sérigraphie, Postes de Travail, Gestion du Standard Téléphonique, Architecture Matérielle
Téléphone :
0141354000
Type d'annonceur : Employeur direct