DESCRIPTION :
Cloudflares solutions engineering (SE) function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflares services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!).
What youll do
As a Solutions Engineering Manager, you set the cadence of the teams communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our SE colleagues across Southern Europe (France, Portugal, Spain and Italy) to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our Enterprise prospects and customers by shadowing and improving your teams technical expertise to help develop good practice and ensure a high standard of customer success.
Responsible for the hiring, on-boarding, enablement and technical pre-sales performance of Solutions Engineers within your charge, you will be the focal point for coordinating the teams resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalate early and to engage the correct resources at the right time.
To aid your team, you will work closely with cross-functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customers needs.
Who we are
The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive-mind, our SE team is made up of individuals from a wide range of backgrounds - from end-customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team.
Cloudflares mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare.
In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided.
Examples of desirable skills, knowledge and experience
Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching., Cultivate cross SE team/office coordination, keep us all connected as one team.
Facilitate knowledge transfer between SE teams.
Ensure the team learns from the great ideas of single team members.
Ensure mistakes are not repeated within the team.
Develop strong relationships outside of SE organisation to aid in escalation of issues.(product/support/engineering/special projects/marketing/legal/etc).
Maintain strong communication with Account Executives and Customer Success leads.
Intra-Team Goals
Keep the pulse of the team: who is happy, productive, performing. Know each members strengths and how they would each like to develop.
Exemplify and cultivate positive culture traits.
Provide support and confidence to team members.
Cultivate a very open communication environment. Criticism is welcome and appreciated.
Maintain a culture of independence amongst team members while offering advice to team members on how to improve., Workload Management.
Report on individual SE strengths and weaknesses and support performance management to achieve high-standards of success
Conduct 1:1s with team members.
Act as a point of escalation for team issues, escalate issues that cant be solved in the team.
Recruit, interview, and on-board new team members.
What Makes Cloudflare Special?
Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Code d'emploi : Manager Ingénierie (h/f)
Domaine professionnel actuel : Cadres de l’Ingénierie
Temps partiel / Temps plein : Plein temps
Type de contrat : Contrat à durée indéterminée (CDI)
Compétences : Conception et Développement de Logiciel, Sens de la Communication, Leadership, Enthousiasme, Fiabilité, Axé sur le Succès, Implication et Investissement, Motivation Personnelle, Curiosité, Enseignement, Gestion de la Relation Client, Activités de Conseil, Planification du Développement, Gestion de la Performance, Secteur Financier, Vente, Marketing, Ingénierie de la Sécurité, Conception de Produits, Gestion des Produits, Support Client, Avant-vente Technique, Coaching, Management d'Équipe, Réalisation du Projet
Courriel :
hr@cloudflare.com
Téléphone :
0146902400
Type d'annonceur : Employeur direct